FAQs
On this page you can find a list of frequently asked questions and answers.
| What happens if the labels do not arrive on time? |
| If labels don’t arrive on time not to worry just to put full name, delivery address and contact number on the boxes, we will sort the rest. |
| What should i do if not all boxes are delivered? |
| If you do not receive all boxes at the same time, then please allow an extra 2 days before contacting us as your parcel may be delayed due to security checks. |
| What will happen if i miss the delivery? |
| If the recipient is not present on the day of delivery, a calling card will be left with instructions on how to contact us, and the items will be taken back to the depot ready for the next possible delivery. In certain countries, such as Sweden, the items will be taken to the local post office. |
| Will the delivery driver call me before hand? |
| If you supply a correct telephone number for the destination country then yes. |
| Flat Pack Deliveries |
| If you are expecting a flat pack delivery but cannot be present at the time of delivery, please leave a clear signed note stating where you would like the items to be left. |
Perfect Service
I cannot believe how quick and efficient your service was, you really helped me ship that parcel to South Africa - thank you!
